1. What Information We Collect
We may collect the following personal information:
• Full name
• Contact details (email, phone number)
• Government-issued ID (for guest verification)
• Booking information (dates, number of guests, etc.)
• Payment details (processed securely via third-party providers)
We may also use secure third-party ID verification tools to confirm your identity before check-in. This is part of our commitment to guest safety and insurance compliance.
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2. How We Use Your Information
Your data is collected and used to:
• Confirm and manage your booking
• Verify guests and prevent unauthorised stays
• Process refundable damage deposits
• Fulfil insurance requirements
• Provide guest support and updates during your stay
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3. Damage Deposit & Payments
We may collect a refundable damage deposit prior to your stay. This deposit will be fully released after checkout if:
• No damage has occurred
• No house rules were breached
• No unauthorised guests or parties were present
All deposits and payments are handled securely through trusted payment platforms.
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4. Data Sharing
We never sell your personal information. We may only share it with:
• Booking platforms (Airbnb, Booking.com)
• ID verification or payment providers
• Insurance partners (if required for a claim)
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5. Your Rights
Under GDPR, you have the right to:
• Access your personal data
• Request correction or deletion
• Withdraw consent (where applicable)
To make a request, please email us at: auralettingsuk@gmail.com
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6. Policy Updates
We may occasionally update this policy. All changes will be posted on this page with the revised date below.
Last updated: April 2025